Returns & Refunds Policy
At Canimotos Store, customer satisfaction is important to us. Please review our Returns & Refunds Policy carefully before making a purchase.
Return Eligibility
We accept returns under the following conditions:
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The item is damaged, defective, or incorrect upon arrival.
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The return request is submitted within 7 days of delivery.
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The item is unused, unworn, and in its original packaging.
We do not accept returns for:
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Items damaged due to misuse, normal wear and tear, or customer handling.
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Orders with incorrect shipping information provided by the customer.
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Change-of-mind returns.
How to Request a Return
To initiate a return, please contact us at [email protected] and provide:
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Order number
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Clear photos or videos of the issue
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A brief explanation of the problem
Our support team will review your request and respond within 1–2 business days.
Refunds
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Once your return request is approved, refunds will be issued to the original payment method (PayPal or Stripe).
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Refund processing time: 3–5 business days after approval.
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Depending on your payment provider, it may take additional time for the refund to appear in your account.
Refund Amount
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If the issue is caused by us (damaged, defective, or wrong item), a full refund will be issued.
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Shipping fees are non-refundable, unless the return is due to our error.
Return Shipping
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Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
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Return shipping instructions will be provided after your request is approved.
Order Cancellation
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Orders may be canceled within 12 hours of purchase.
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Once an order has been processed or shipped, cancellation is no longer possible.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
Canimotos Store
Owned and operated by The Supply Change, LLC
📍 Address: 973 Pleasant Hill Road, Lafayette, CA 94549, United States
📧 Email: [email protected]
📞 Phone: +1 925-256-4199